The people have spoken, with Porsche earning the number one ranking overall in the J.D. Power 2025 U.S. Customer Service Index Study released last month. That's not the only accolade the esteemed Porsche brand has earned in North America. Porsche ranks number one among automotive brands. Porsche also has taken home the top spots in the premium, SUV, and car segments. This case study proves that Porsche owners have a more delightful experience.
Collective Accolades the Porsche Brand Has Earned in North America
For the second year in a row, Porsche claimed the top spot in the premium car categories. For 2025, Porsche won the Premium Overall and Premium SUV award categories. This continues a longstanding tradition of top-of-the-line excellence, as Porsche has ranked in the top three brands for the Customer Service Index for eight consecutive years.
About the Study Determining the Awards
Customer satisfaction is the key mark for the Customer Service Index. The case study gathered responses from more than 55,000 consumers across the automotive industry, with the focus on the satisfaction of maintenance and repair work among owners and lessees.
Porsche ranks highest in satisfaction with a score of 912. Key Voice of the Customer categories won by Porsche – by wide margins no less – include:
- Service Advisor
- Service Facility
- Service Initiation
- Service Quality
- Vehicle Pick-Up
Schedule a Service Visit with Our Houston Porsche Center for Ultimate Customer Satisfaction
Porsche has shown a relentless commitment to putting customers first. This is evident by the long list of accolades. With the Porsche River Oaks Service Center, you can give your Porsche the white-glove treatment it deserves. An award-winning experience awaits at our world-class service facility along the Southwest Freeway. Porsche owners from Pearland to League City can schedule service appointments with us and discover why customer satisfaction scores are so high. Contact our Houston Porsche Center to learn more about the case study and these accolades.